KRYSTONIRA Refund Policy

Introduction

Welcome to KRYSTONIRA. We aim to provide the best experience to our customers. We understand that sometimes things may not go as planned, and you may need to request a refund. Please review our refund policy below for more details.

Eligibility for Refunds

At KRYSTONIRA, we consider refunds under the following conditions:

• The item was defective or damaged upon receipt.
• The item does not match the description provided on our website.
• The request for refund is made within 14 days of the purchase date.

Refund Process

To initiate a refund request, please follow these steps:

1. Contact our customer service team at [email protected] with your purchase details.
2. Provide evidence of the issue, such as photos of the defective or damaged item.
3. Our team will review your request and notify you of the approval or rejection of your refund.

Refund Approval

If your refund is approved, we will initiate a credit to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Non-Refundable Items

Please note, some items are non-refundable:

• Gift cards
• Downloaded software products
• Items purchased on sale

Contact Us

If you have any questions about our refund policy, please contact us at [email protected] or call us at (555) 012-3456 during office hours.